Privacy policy

Last updated: June 15, 2026

Peptide Innovation Lab operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Peptide Innovation Lab is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
  • Cookies We also collect information through cookies and similar tracking technologies when you visit our website. You can manage your cookie preferences through your browser settings or our cookie consent tool.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
  • Research-use Please note that personal information collected through our Services is used solely in the context of research product transactions. We do not use your personal information to create health, medical, or therapeutic profiles.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Canadian Residents

If you reside in Canada, the following additional terms apply to our collection, use, and disclosure of your personal information, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

Your Rights

Subject to applicable law, Canadian residents — and in particular residents of Quebec — may have the right to:

  • Access the personal information we hold about you and receive it in a structured, commonly used, and technologically readable format (right of portability);
  • Correct inaccurate or incomplete personal information;
  • Withdraw consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice;
  • Request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent;
  • Be informed of any automated decision-making that produces legal or significant effects concerning you, and to request human review of such decisions.

To exercise any of these rights, please contact our Privacy Officer using the details below.

Privacy Officer

We have designated a Privacy Officer responsible for overseeing compliance with applicable Canadian privacy legislation. You may contact our Privacy Officer at:

Privacy Officer — Peptide Innovation Lab Email: support@peptideinnovationlab.ca

We will respond to your request within 30 days of receipt. In some cases, we may extend this period by an additional 30 days, in which case we will notify you of the extension and the reason for it.

Consent

We collect, use, and disclose your personal information only with your knowledge and consent, except where otherwise permitted or required by law. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

Cross-Border Transfers

Your personal information may be transferred to and processed in countries outside of Canada, including the United States. When we transfer your personal information outside of Canada, it may be subject to the laws of those jurisdictions, which may differ from Canadian privacy laws. By using our Services, you acknowledge and consent to such transfers.

Complaints

If you have concerns about how we handle your personal information, you may contact our Privacy Officer. If your concern is not resolved to your satisfaction, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or, if you are a Quebec resident, with the Commission d'accès à l'information du Québec (CAI) at www.cai.gouv.qc.ca.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@peptideinnovationlab.ca

 

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Politique de confidentialité — Peptide Innovation Lab

Dernière mise à jour : 15 juin 2026

Peptide Innovation Lab exploite cette boutique et ce site web, y compris toutes les informations, contenus, fonctionnalités, outils, produits et services connexes, afin de vous offrir une expérience d'achat personnalisée (les « Services »). Peptide Innovation Lab est propulsé par Shopify, ce qui nous permet de vous fournir les Services. La présente Politique de confidentialité décrit la façon dont nous collectons, utilisons et divulguons vos renseignements personnels lorsque vous visitez, utilisez ou effectuez un achat ou une autre transaction via les Services, ou lorsque vous communiquez avec nous. En cas de conflit entre nos Conditions d'utilisation et la présente Politique de confidentialité, cette dernière prévaut en ce qui concerne la collecte, le traitement et la divulgation de vos renseignements personnels.

Veuillez lire attentivement cette Politique de confidentialité. En utilisant les Services, vous reconnaissez avoir lu et compris la présente Politique.

Renseignements personnels que nous collectons ou traitons

Lorsque nous utilisons le terme « renseignements personnels », nous désignons les informations qui vous identifient ou peuvent raisonnablement être liées à vous. Selon la façon dont vous interagissez avec les Services et selon votre lieu de résidence, nous pouvons collecter ou traiter les catégories suivantes de renseignements personnels :

  • Coordonnées : nom, adresse, adresse de facturation, adresse de livraison, numéro de téléphone et adresse courriel.
  • Informations financières : numéros de carte de crédit, de débit et de compte financier, informations de paiement, détails des transactions et confirmation de paiement.
  • Informations de compte : nom d'utilisateur, mot de passe, questions de sécurité, préférences et paramètres.
  • Informations sur les transactions : articles consultés, ajoutés au panier ou à la liste de souhaits, achetés, retournés, échangés ou annulés, ainsi que vos transactions passées.
  • Communications avec nous : informations contenues dans vos communications avec nous, par exemple lors d'une demande d'assistance.
  • Informations sur l'appareil : informations sur votre appareil, navigateur ou connexion réseau, votre adresse IP et autres identifiants uniques.
  • Informations d'utilisation : informations sur votre interaction avec les Services, notamment la façon et le moment où vous les utilisez.
  • Témoins (cookies) et technologies similaires : nous collectons également des informations via des témoins et des technologies de suivi similaires lorsque vous visitez notre site web. Vous pouvez gérer vos préférences en matière de témoins via les paramètres de votre navigateur ou notre outil de consentement aux témoins.

Sources des renseignements personnels

Nous pouvons collecter des renseignements personnels provenant des sources suivantes :

  • Directement de vous : lorsque vous créez un compte, visitez ou utilisez les Services, communiquez avec nous ou nous fournissez autrement vos renseignements personnels.
  • Automatiquement via les Services : depuis votre appareil lorsque vous utilisez nos produits ou services ou visitez nos sites web, et via l'utilisation de témoins et de technologies similaires.
  • De nos fournisseurs de services : lorsque nous les engageons pour activer certaines technologies et qu'ils collectent ou traitent vos renseignements personnels en notre nom.
  • De nos partenaires ou d'autres tiers.

Comment nous utilisons vos renseignements personnels

Selon la façon dont vous interagissez avec nous ou les Services que vous utilisez, nous pouvons utiliser vos renseignements personnels aux fins suivantes :

  • Fournir, adapter et améliorer les Services : traitement des paiements, exécution des commandes, gestion de votre compte, organisation de la livraison, facilitation des retours et échanges, et personnalisation de votre expérience d'achat.
  • Marketing et publicité : envoi de communications marketing par courriel, message texte ou courrier postal, et affichage de publicités en ligne.
  • Sécurité et prévention de la fraude : authentification de votre compte, détection et prévention des activités frauduleuses ou malveillantes.
  • Communication avec vous : assistance à la clientèle et maintien de notre relation commerciale.
  • Raisons légales : conformité aux lois applicables, réponse aux demandes légales et application de nos conditions.

Veuillez noter que les renseignements personnels collectés via nos Services sont utilisés uniquement dans le cadre de transactions portant sur des produits de recherche. Nous n'utilisons pas vos renseignements personnels pour créer des profils de santé, médicaux ou thérapeutiques.

Comment nous divulguons vos renseignements personnels

Dans certaines circonstances, nous pouvons divulguer vos renseignements personnels à des tiers à des fins légitimes, notamment :

  • À Shopify, à des fournisseurs et à d'autres tiers qui effectuent des services en notre nom (p. ex. gestion informatique, traitement des paiements, analyse de données, assistance à la clientèle, stockage en nuage, exécution et expédition).
  • À des partenaires commerciaux et marketing pour vous proposer des publicités personnalisées. Vous pouvez exercer votre droit de retrait ici.
  • Lorsque vous nous demandez ou consentez à la divulgation de certaines informations à des tiers.
  • Dans le cadre d'une transaction commerciale telle qu'une fusion ou une faillite, ou pour respecter des obligations légales.

Relation avec Shopify

Les Services sont hébergés par Shopify, qui collecte et traite des renseignements personnels concernant votre accès et votre utilisation des Services. Pour en savoir plus sur la façon dont Shopify utilise vos renseignements personnels, consultez la Politique de confidentialité des consommateurs Shopify. Vous pouvez également exercer certains droits via le Portail de confidentialité Shopify.

Sites web et liens tiers

Les Services peuvent contenir des liens vers des sites web exploités par des tiers. Nous ne sommes pas responsables des pratiques de confidentialité ou de sécurité de ces sites.

Données des enfants

Les Services ne sont pas destinés aux enfants. Nous ne collectons pas sciemment de renseignements personnels concernant des enfants mineurs. Si vous êtes le parent ou tuteur d'un enfant qui nous a fourni ses renseignements, veuillez nous contacter pour en demander la suppression.

Sécurité et conservation de vos renseignements

Aucune mesure de sécurité n'est parfaite. Nous vous recommandons de ne pas utiliser de canaux non sécurisés pour nous communiquer des informations sensibles. La durée de conservation de vos renseignements personnels dépend de différents facteurs, notamment la nécessité de maintenir votre compte ou de respecter des obligations légales.

Vos droits et choix

Selon votre lieu de résidence, vous pouvez disposer de certains droits, notamment :

  • Droit d'accès : demander l'accès aux renseignements personnels que nous détenons à votre sujet.
  • Droit de suppression : demander la suppression de vos renseignements personnels.
  • Droit de rectification : demander la correction de renseignements inexacts.
  • Droit à la portabilité : recevoir une copie de vos renseignements personnels.
  • Droit de retrait du consentement au partage à des fins publicitaires : exercer votre droit de retrait ici.
  • Gestion des préférences de communication : vous désabonner des courriels promotionnels à tout moment via le lien de désabonnement.

Plaintes

Si vous avez des plaintes concernant la façon dont nous traitons vos renseignements personnels, veuillez nous contacter aux coordonnées ci-dessous.

Transferts internationaux

Vos renseignements personnels peuvent être transférés, stockés et traités en dehors de votre pays de résidence. Pour les transferts hors de l'Espace économique européen ou du Royaume-Uni, nous nous appuyons sur des mécanismes de transfert reconnus tels que les Clauses contractuelles types de la Commission européenne.

Résidents canadiens

Si vous résidez au Canada, les conditions supplémentaires suivantes s'appliquent, conformément à la Loi sur la protection des renseignements personnels et les documents électroniques (LPRPDE) et, le cas échéant, à la Loi sur la protection des renseignements personnels dans le secteur privé du Québec (Loi 25).

Vos droits

Les résidents canadiens — et en particulier les résidents du Québec — peuvent avoir le droit de :

  • Accéder aux renseignements personnels que nous détenons à votre sujet et de les recevoir dans un format structuré et technologiquement lisible (droit à la portabilité) ;
  • Corriger les renseignements personnels inexacts ou incomplets ;
  • Retirer votre consentement à la collecte, à l'utilisation ou à la divulgation de vos renseignements personnels en tout temps, sous réserve de restrictions légales ou contractuelles ;
  • Demander la suppression de vos renseignements personnels lorsqu'ils ne sont plus nécessaires aux fins pour lesquelles ils ont été collectés ;
  • Être informé de toute prise de décision automatisée produisant des effets juridiques ou significatifs vous concernant, et de demander un examen humain de ces décisions.

Pour exercer l'un de ces droits, veuillez contacter notre Responsable de la protection des renseignements personnels aux coordonnées ci-dessous.

Responsable de la protection des renseignements personnels

Nous avons désigné un Responsable de la protection des renseignements personnels chargé de superviser la conformité aux lois canadiennes applicables en matière de protection de la vie privée. Vous pouvez le contacter à :

Responsable de la protection des renseignements personnels Peptide Innovation Lab Courriel : support@peptideinnovationlab.ca

Nous répondrons à votre demande dans un délai de 30 jours suivant sa réception. Dans certains cas, nous pouvons prolonger ce délai de 30 jours supplémentaires, auquel cas nous vous en informerons.

Consentement

Nous collectons, utilisons et divulguons vos renseignements personnels uniquement avec votre connaissance et votre consentement, sauf dans les cas permis ou requis par la loi. Vous pouvez retirer votre consentement à tout moment en nous contactant, sous réserve de restrictions légales ou contractuelles.

Transferts transfrontaliers

Vos renseignements personnels peuvent être transférés et traités dans des pays en dehors du Canada, y compris aux États-Unis. Ces pays peuvent avoir des lois sur la protection de la vie privée différentes des lois canadiennes. En utilisant nos Services, vous reconnaissez et consentez à ces transferts.

Plaintes

Si vous avez des préoccupations concernant la façon dont nous traitons vos renseignements personnels, vous pouvez contacter notre Responsable de la protection des renseignements personnels. Si votre préoccupation n'est pas résolue à votre satisfaction, vous pouvez déposer une plainte auprès du Commissariat à la protection de la vie privée du Canada à www.priv.gc.ca, ou, si vous êtes résident du Québec, auprès de la Commission d'accès à l'information du Québec (CAI) à www.cai.gouv.qc.ca.

Modifications de la présente Politique de confidentialité

Nous pouvons mettre à jour la présente Politique de confidentialité de temps à autre. Nous publierons la Politique révisée sur ce site web et mettrons à jour la date de « Dernière mise à jour ».

Contact

Pour toute question concernant nos pratiques de confidentialité ou la présente Politique de confidentialité, ou pour exercer vos droits, veuillez nous envoyer un courriel à support@peptideinnovationlab.ca